ThunderCare - Network Support Contract Packages

ThunderIT offers monthly support contracts to suit the needs of any sized business. With these packages, you get hours of administration for a flat fee. These packages also reduce the normal hourly rates. These packages are specifically designed to allow you to better budget for your routine maintenance, as well as provide a buffer in the case of a disaster or breakdown. If you have one of these packages, and your network goes down, you are covered by the included hours, and the lower rates. The most important aspect of these packages is the peace of mind they give you in knowing that we are on standby, read to serve at a moments notice.
Also See Our Dedicated Server Administration Packages

When you sign up for a Service Contract you get a free Network Assessment as well as a Phalanx Point Defence System. To get peace of mind and a sense of security, call 1-877-4-THUNDR and ask about a Service Contract today.

• 96 Hour Guaranteed Response Time
• Service Hours: 9am - 5pm Mon-Fri
• On-Site Work Rate: $48/hr
• Remote Work Rate: $38/hr

• Up to 3 Computers
• 2 Hours On-Site Work
• 2 Hours Remote Administration
• 96 Hour Guaranteed Response Time
• Service Hours: 9am - 6pm Mon-Fri
• 1GB of Daily Remote Backup ($20 Value)
• Includes: support and service of your network, servers and desktops
• Excludes: New Setups and Installations
  Work Hours purchased through a support plan cannot be used for new installations, setting up systems, or other non-support tasks.
• Additional On-Site Hours: $47/hr
• Additional Remote Hours: $38/hr

• Up to 5 Computers and 1 Server
• 4 Hours On-Site Work
• 4 Hours Remote Administration
• 72 Hour Guaranteed Response Time
• Service Hours: 8am - 8pm Mon-Fri
• 5GB of Daily Remote Backup ($50 Value)
• Monthly On-Site Phalanx Point Defence System
• Single Point of Contact
  With this package, you get a specific person assigned to be your Point of Contact with ThunderIT. You always (circumstances permitting) deal with the same person, this allows you to build a relationship with your Point of Contact and allows us to serve you better. They will know your systems and your history, and will speed up the process of getting the job done. The key to success is communications, and having a relationship makes that communication easier.
• Includes: support and service of your network, servers and desktops
• Excludes: New Setups and Installations
  Work Hours purchased through a support plan cannot be used for new installations, setting up systems, or other non-support tasks.
• Additional On-Site Hours: $45/hr
• Additional Remote Hours: $35/hr

• Up to 10 Computers and 2 Servers
• 7 Hours On-Site Work
• 7 Hours Remote Administration
• 72 Hour Guaranteed Response Time
• Service Hours: 8am - 8pm Mon-Sat
• 5GB of Daily Remote Backup ($50 Value)
• Monthly On-Site Phalanx Point Defence System
• Single Point of Contact
  With this package, you get a specific person assigned to be your Point of Contact with ThunderIT. You always (circumstances permitting) deal with the same person, this allows you to build a relationship with your Point of Contact and allows us to serve you better. They will know your systems and your history, and will speed up the process of getting the job done. The key to success is communications, and having a relationship makes that communication easier.
• Includes: support and service of your network, servers and desktops
• Excludes: New Setups and Installations
  Work Hours purchased through a support plan cannot be used for new installations, setting up systems, or other non-support tasks.
• Additional On-Site Hours: $42/hr
• Additional Remote Hours: $35/hr

• Up to 30 Computers and 5 Servers
• 10 Hours On-Site Work
• 10 Hours Remote Administration
• 72 Hour Guaranteed Response Time
• Service Hours: 7am - 9pm Mon-Sat
• 10GB of Daily Remote Backup ($100 Value)
• Monthly On-Site Phalanx Point Defence System
• Point of Contact is a Consultant
  With this package, you get a specific person assigned to be your Point of Contact with ThunderIT. You always (circumstances permitting) deal with the same person, this allows you to build a relationship with your Point of Contact and allows us to serve you better. They will know your systems and your history, and will speed up the process of getting the job done. The key to success is communications, and having a relationship makes that communication easier. With this level of service, your point of contact is a consultant, an experienced professional with the skills to suit your growing business.
• Includes: support and service of your network, servers and desktops
• Excludes: New Setups and Installations
  Work Hours purchased through a support plan cannot be used for new installations, setting up systems, or other non-support tasks.
• Additional On-Site Hours: $40/hr
• Additional Remote Hours: $32/hr

• Up to 50 Computers and 10 Servers
• 30 Hours On-Site Work
• 30 Hours Remote Administration
• 48 Hour Guaranteed Response Time
• Service Hours: 24/7
• Monthly On-Site Security Assessment
• Point of Contact is a Manager
  With this package, you get a specific person assigned to be your Point of Contact with ThunderIT. You always (circumstances permitting) deal with the same person, this allows you to build a relationship with your Point of Contact and allows us to serve you better. They will know your systems and your history, and will speed up the process of getting the job done. The key to success is communications, and having a relationship makes that communication easier. With this level of service, your point of contact is a Manager, you deal directly with one of our most senior people. This means faster decision making and faster results.
• Additional On-Site Hours: $37/hr
• Additional Remote Hours: $30/hr

• 72 Hour Guaranteed Response Time
• Service Hours: 8am - 8pm Mon-Sat
• Must be purchased before a service call in order to qualify for the discount

• Service Hours: 10am - 5pm Mon-Fri
• Support for Additional Computers: $20 each, or $150 for 10
• Support for Additional Servers: $30 each, or $125 for 5
• Security Assessment (Must be performed by a Consultant): $75/hr
• Hourly On-Site Work Rate [Analyst]: $50/hr
• Hourly On-Site Work Rate [Consultant]: $75/hr
• Hourly On-Site Work Rate [Manager]: $100/hr
• Hourly Remote Administration Rate: $40/hr
• For Emergency Service (After Hours) add $50/hr
  • Hourly On-Site Emergency Work Rate [Analyst]: $100/hr
  • Hourly On-Site Emergency Work Rate [Consultant]: $125/hr
  • Hourly On-Site Emergency Work Rate [Manager]: $150/hr
  • Hourly Emergency Remote Administration Rate: $90/hr

  3 hour minimum applies.
• Customize a package to suit your specific needs, call 877-4-THUNDR Today.

Our packages include hours of 'Remote Administration', which is where we use remote management technologies (such as RDP, MSTSC, VNC, and SSH) to administer your network and servers from our remote location. This option allows faster service (no travel time) and is less expensive. Remote Administration provides almost all of the benefits of the physical presence of our consultants, but at a reduced cost. Once each month, we will schedule a visit to your site and update the spyware and virus scanning software on your computers and conduct a full scan and remove any offending files. This is a required step to ensure the safety of your data, and the usability of your computer systems. A Network Assessment is a complete mapping and diagram of your network. The report includes specific details on each of the computers and servers that make up your network, tips on how to improve performance, security and reliability, and a baseline analysis of bandwidth and server usage. The Security portion of a Network Assessment is not nearly as detailed as a full Security Assessment. A Security Assessment is a report that details a number of metrics that measure the susceptibility of your network and computers to intrusions from external and internal sources. These metrics include; password complexity audits, vulnerability scans, penetration testing, logging diagnostics, and a traffic analysis.

Prices are in Canadian Dollars.
Some Restrictions Apply
Subject to Change without Notice